At Scarab Coffee, we aim to ensure that your experience with us is smooth and satisfying. Please read our refund policy carefully to understand how we address issues with your orders:

Eligibility for Compensation

1. Damaged or Incorrect Orders
• If your coffee package arrives damaged or you receive an incorrect order, please notify us within 48 hours of delivery.
• We will provide a voucher equivalent to the value of the damaged or incorrect item(s).
2. Unsuccessful Delivery Attempts
• If delivery to your address is unsuccessful for two consecutive nights, AED 14 will be deducted from your account credit to cover delivery costs.
3. Quality Concerns
• If the coffee does not meet the promised quality, please contact us within 7 days of delivery. We will issue a voucher as compensation.

Non-Refundable Cases

• We do not offer cash refunds under any circumstances.
• Personalized or custom orders are non-refundable unless damaged during transit.
• Issues related to taste preferences are not eligible for vouchers.

How to Request Assistance

1. Contact us at (email or phone number) within the specified timeframe.
2. Provide your order details, a description of the issue, and supporting evidence such as photos.
3. Our team will review your request and respond within 3 business days.

Resolution Options

• A voucher equivalent to the value of the issue will be issued for use on your next purchase.

We appreciate your understanding and look forward to serving you the perfect cup every time!